Deleting Email When Not Wanted

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NewbieJohn
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Joined: Mon Feb 23, 2015 12:38 pm

Deleting Email When Not Wanted

Post by NewbieJohn » Mon Feb 23, 2015 12:45 pm

I run PopTray on our main enquiries email address. Over the weekend we normally leave the computer on and Outlook open. However this weeekend we closed Outlook but kept the computer on.

Coming in this morning (Monday), we don't have any emails coming in to Outlook from the period it was closed over the weekend. We have checked with our web site and it definitely sent us the enquiries from customers to this address and they were delivered to our server. Hopefully this makes sense so far.

Is it possible with PopTray running in the background it deleted the messages?
John

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Rdsok
PopTray Family
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Joined: Fri Mar 19, 2004 11:36 pm
Location: Norman, Oklahoma USA
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Post by Rdsok » Mon Feb 23, 2015 10:00 pm

Poptray doesn't, by default, delete any emails unless you've selected to have them deleted.

Check for rules you've created or blacklists... those are the only means that a deletion would happen by itself and you'd have had to set those up manually or by selecting to delete any blacklisted items.

NewbieJohn
First Timer
Posts: 2
Joined: Mon Feb 23, 2015 12:38 pm

Post by NewbieJohn » Tue Feb 24, 2015 10:59 am

Thank you for that, I haven't set up any rules or blacklists so that's knocked that theory on the head.
John

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