PopTray not picking up emails from the server

Found a serious/minor bug in PopTray? Tell me about it.

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kimmysoso
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PopTray not picking up emails from the server

Post by kimmysoso » Sun Feb 10, 2008 11:14 pm

Not sure if I sent this problem-cannot find it anywhere. So to repeat it.
Poptray is not picking up my emails, therefore I am not getting the chance to check for spam etc.
I have had about 12 emails since installing PopTray but it has not located one of them.
Any ideas anyone?
I am using Vista.
Anthony

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KY Dave
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Re: PopTray not picking up emails from the server

Post by KY Dave » Mon Feb 11, 2008 12:49 am

kimmysoso wrote:Not sure if I sent this problem-cannot find it anywhere. So to repeat it.
Poptray is not picking up my emails, therefore I am not getting the chance to check for spam etc.
I have had about 12 emails since installing PopTray but it has not located one of them.
Any ideas anyone?
I am using Vista.
Without any info, a blind guess is all I can give...

Yep, one or more of your settings are incorrect. Either in PopTray or in a firewall not allowing PopTray to access the internet or in some software you're using to filter for spam.
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Post by kimmysoso » Sun Feb 17, 2008 6:43 pm

Thanks for the responce KY Dave but having enabled my firewall to allow PopTray through it is still not picking up email. Every now and then it does a check, a red star appears over the blue envelope but it never finds an email waiting.
I have had a few since my last contact with you but there has never been any info in the notification area from PopTray.
Any further ideas please???
Anthony

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Post by KY Dave » Mon Feb 18, 2008 3:38 am

What else are you using to access the email account? Outlook (Express) or Thunderbird? You should be able to use the same settings in those programs in PopTray.

Are you trying to access a POP3 account?

Do you have the correct email server entered in PopTray's ACCOUNT SETTINGs?

What is the name of the email server? Don't give your email address.

Do you have a Anti-Virus program filtering your email?

This is the sort of info you need to provide for anyone to be able to help you. If you can't get it working with the settings from your email program, post some of the info and maybe someone will be able to help. It's real hard to figure out what is wrong with no information. Help us help you. :)
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Post by kimmysoso » Tue Feb 19, 2008 9:34 pm

Thanks, KY Dave for your further input.
The following info will answer your questions.
I use 'Incredimail', or, 'Windows Mail' to access my email.
Yes it is a POP3 account that I am trying to access.
Incoming mail server is: pop.ntlworld.com
Outgoing mail is smtp.ntlworld.com
My anti-virus email filter is AVG.
I am sorry that I did not provide this info before but I am never sure what to include when people ask for further infomation i.e what is relevant.
Just a reminder that I am using Vista Home Premium.
Anthony

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Post by KY Dave » Wed Feb 20, 2008 12:30 am

kimmysoso wrote:Yes it is a POP3 account that I am trying to access.
Incoming mail server is: pop.ntlworld.com
Outgoing mail is smtp.ntlworld.com
My anti-virus email filter is AVG.
Try these settings in PopTray...

SERVER - pop.ntlworld.com
PROTOCOL - POP3
PORT - 110
LOGIN - kimmysoso (use your real username, but do not include the domain)
PASSWORD - PaSsWord (use your password, it is case sensitive)

If that doesn't work try to use...
SERVER - pop3.ntlworld.com

If that still doesn't work go back to SERVER - pop.ntlworld.com and try...
LOGIN - kimmysoso@ntlworld.com (use your real username with the domain name)

If you still get nothing open AVG CONTROL CENTER and double click on EMAIL SCANNER...
when the small box opens up click on PROPERTIES...
then click the LOGGING Tab...
then click the DISPLAY LOG Button.

You should see some evidence of PopTray accessing your email account at the bottom of that log.

[*]You will also need to give the AVG EMAIL SCANNER rights to access the internet through your FIREWALL.[*][/b]
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Post by Rdsok » Wed Feb 20, 2008 1:00 am

Ntworld.com email settings http://www.virginmedia.com/help/email/s ... ntl_server

Most problems users have with updating AVG or retrieving/sending emails are typically caused by the setting for your system's firewall. The basic settings for several popular firewalls are described in the pdf document found in the AVG Free Edition User Manual

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Post by kimmysoso » Wed Feb 27, 2008 7:55 pm

Thanks for the suggestions but non of them has made any difference.
One suggestion caused an error so I had to revert back to the original set up.
I followed the suggestion about checking the AVG log and it seems to show that my emails are being checked but I do not have enough computer knowledge to really understand it. Below is a small sample from the log. Maybe you can understand it and offer further suggestions.
27.2.2008 17:45:37 AutoPOP3(10110): Client connected
27.2.2008 17:45:37 AutoPOP3(10110): Connected to pop.ispmail.ntl.com:110
27.2.2008 17:45:40 AutoPOP3(10110): Client disconnected
27.2.2008 17:45:40 AutoPOP3(10110): Client disconnected
27.2.2008 17:46:00 AutoPOP3(10110): Connection from process 976
27.2.2008 17:46:00 AutoPOP3(10110): Connection from 127.0.0.1:55697
27.2.2008 17:46:00 AutoPOP3(10110): Client connected
27.2.2008 17:46:00 AutoPOP3(10110): Connected to pop.ispmail.ntl.com:110
27.2.2008 17:46:02 AutoPOP3(10110): Client disconnected
27.2.2008 17:46:40 AutoPOP3(10110): Connection from process 5508
27.2.2008 17:46:40 AutoPOP3(10110): Connection from 127.0.0.1:55705
27.2.2008 17:46:40 AutoPOP3(10110): Client connected
27.2.2008 17:46:44 AutoPOP3(10110): Connected to pop.ispmail.ntl.com:110
27.2.2008 17:46:46 AutoPOP3(10110): Client disconnected
27.2.2008 17:47:47 AutoPOP3(10110): Connection from process 5508
27.2.2008 17:47:47 AutoPOP3(10110): Connection from 127.0.0.1:55715
27.2.2008 17:47:47 AutoPOP3(10110): Client connected
27.2.2008 17:47:51 AutoPOP3(10110): Connected to pop.ispmail.ntl.com:110
27.2.2008 17:47:58 AutoPOP3(10110): Client disconnected
Thanks
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Post by KY Dave » Wed Feb 27, 2008 8:27 pm

Below is a sample from AVG FREE's log when an email is retrieved...

Code: Select all

27.2.2008 11:45:05 AutoPOP3(10110): Connection from 127.0.0.1:2861
27.2.2008 11:45:05 AutoPOP3(10110): Client connected
27.2.2008 11:45:06 AutoPOP3(10110): Connected to mail.xxxxxxxx.com:110
27.2.2008 11:45:06 Received mail from: "Fletcher Miner" <FletcheroxfordMiner@clanlindsayusa.org>
27.2.2008 11:45:07 AutoPOP3(10110): Received 1273 bytes in 0.320 s, scanned in 0.171 s.
27.2.2008 11:45:07 AutoPOP3(10110): Client disconnected
I've 'x'ed out my ISP, but you should have something resembling those lines about receiving, scanning mail somewhere in your log.

PopTray is making the connection, but you're not getting into your account it would seem from looking at the log, I believe the problem is you have the wrong email server entered in PopTray.
27.2.2008 17:46:44 AutoPOP3(10110): Connected to pop.ispmail.ntl.com:110
27.2.2008 17:46:46 AutoPOP3(10110): Client disconnected
It should be pop.ntlworld.com
See HERE.
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Post by Rdsok » Thu Feb 28, 2008 1:27 am

KY Dave wrote:PopTray is making the connection, but you're not getting into your account it would seem from looking at the log, I believe the problem is you have the wrong email server entered in PopTray.
27.2.2008 17:46:44 AutoPOP3(10110): Connected to pop.ispmail.ntl.com:110
27.2.2008 17:46:46 AutoPOP3(10110): Client disconnected
It should be pop.ntlworld.com
See HERE.
What the pop3 email server that is set in Poptray is certainly something to double check but it may also not be the issue as well. I would suspect that NTL uses several email servers and which one this user actually connects to would then be just controlled by the pop.ntlworld.com server. If that is the case then the AVG log would show the server it actually connected to instead of the one that the original request was sent to.

That is just one possiblity but its based on the domain name the one shown is being used... ntl.com and the fact that pop.ispmail.ntl.com is a valid url when I ping it.

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Post by KY Dave » Thu Feb 28, 2008 2:55 am

If that is the case, then I don't know what his issue would be.
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Post by kimmysoso » Fri Feb 29, 2008 9:57 pm

Thanks again for your suggestions KYDave. Unfortunately the latest suggestion also failed. pop.ntlworld.com was my original setting and I have being trying the suggestions from the forum, which as you know have all failed. PopTray is now once again set to the original setting.
You will not be suprised to know that it did not pick up my latest emails.
I can only thank you for your efforts. I will persevere with it for a little while longer but it seems that I will have to uninstall PopTray in the end.
Shame really. If you have any other offerings I would be glad to receive them.

A. Dudley.
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Filter rule

Post by lordkud » Thu Jul 03, 2008 8:02 pm

I know it's kinda late for this, but do you use rules that move emails to "folders" upon reception ? I got that problem while using Exchange 2003 server and Outlook 2003. If I put a rule to move emails from specific sender to a specific folder (juts to organise, not for spam protection), PopTray do not notify me of emails that have been filtered in those folders. It seems to catch only the emails from the main folder...
(caused by Pop3 protocol ?) Hope it helps

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Post by kimmysoso » Thu Jul 03, 2008 10:41 pm

Thanks for the info. I have uninstalled PopTray at the moment but I am going to pass the information onto someone I know that will understand the contents of your email. It is a little beyond me as to its meaning.
I do thank you for your persistence. it is very kind of you to still bear me in mind.
I will let you you if the information helps to get it working but it will be a week or so before I can speak to my acquaintance.
Thank you once again.
Anthony Dudley
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