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Deleting Email When Not Wanted

Posted: Mon Feb 23, 2015 12:45 pm
by NewbieJohn
I run PopTray on our main enquiries email address. Over the weekend we normally leave the computer on and Outlook open. However this weeekend we closed Outlook but kept the computer on.

Coming in this morning (Monday), we don't have any emails coming in to Outlook from the period it was closed over the weekend. We have checked with our web site and it definitely sent us the enquiries from customers to this address and they were delivered to our server. Hopefully this makes sense so far.

Is it possible with PopTray running in the background it deleted the messages?

Posted: Mon Feb 23, 2015 10:00 pm
by Rdsok
Poptray doesn't, by default, delete any emails unless you've selected to have them deleted.

Check for rules you've created or blacklists... those are the only means that a deletion would happen by itself and you'd have had to set those up manually or by selecting to delete any blacklisted items.

Posted: Tue Feb 24, 2015 10:59 am
by NewbieJohn
Thank you for that, I haven't set up any rules or blacklists so that's knocked that theory on the head.